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Welcome to our FAQ page! Here you’ll find answers to commonly asked questions.


Here are the questions we frequently receive from our customers.

Can’t find what you are looking for? Just drop me a message.

Are you available for client /custom work?

Usually we are very busy creating high-quality graphic design resources for our customers. However, don’t hesitate to get in contact with us and tell us about your project, we always like to hear from you, and we’re sure we can find a way to collaborate!

Do I need to be a pro to be able to use your resources?

Our graphic design templates require some basic skills to edit, but they are compatible with popular tools like Photoshop, Canva, and Adobe XD (please check the description to ensure compatibility). We also provide quick tutorials

Do I need Photoshop to work with your products?

The compatibility of our products depends on the specific product you wish to work with. For example, some products like mockups are designed to work exclusively with Photoshop, but you can also use Photopea, a free online tool, as an alternative. However, we always strive to make our products compatible with CANVA and other free tools whenever possible.

Do I need the latest version of Photoshop to work with your templates?

No, you don’t. Our assets are compatible with older versions of the software.

I bought one of your products but I can't download it. What's next?

Don’t worry, it could be a temporary server issue. In this case you should get in contact with us. We’ll get back to you as soon as possible and make sure you can download your product.

Can you customize your products for me?

Unfortunately we don’t provide this kind of service. However, we work hard for creating templates that are very easy to use, so that non professional designers can get their work done quickly and easily. If the project you are working on is a big one, and you need advice from us on how to implement our assets into your workflow or you need a tailored project, please get in contact with us.

Can you customize your products for me?

Sure, we design products so that you can achieve the results you want – including  the production and marketing of products. Just be careful and buy the right license for your project.


Graphic Resources, Fonts, Textures, Elements Mockups. In this section, we list the most common questions we receive from our customers.

Social Media Templates

Do Graphic Resources come with the Fonts I see in their presentation?

We do not include the actual files of the fonts you see in the presentation. However, we always include a link to those fonts (also designed by us) in a readme file. You will find that txt file in your product folder.

Do your assets work in Canva?

Yes!, we always make every effort to ensure that our products are compatible with Canva and other free tools wherever possible.

We hold a great appreciation for Canva and strive to make all our templates readily available for use with the platform.

Do I have to have canva PRO to use your templates or is the free version enough?

The free version is sufficient. However, we suggest trying the Canva Pro version for a few months to discover its numerous advantages. You can find Canva Pro plans here.


What is the difference between the demo and the premium version of your fonts?

The demo version of our fonts usually includes letters only, and can be used for personal projects. The premium version of our fonts, on the other hand, includes all letters, numbers and special characters. You can purchase it under one of our licenses, depending on the project you need the font for.

What Font formats do you provide?

Our typeface download package includes both .otf and .ttf versions. Webfont license includes ttf, woff, eot and svg.

What is the right font license for my project?

That depends on many variables. What kind of project you are planning to develop? How many people in your team will use the font? What medium or channel your project is designed for? Have a look at our Licenses page, we cover all of the possibilities!

Do you design custom fonts for clients?

Usually we don’t do client work, as we are super busy creating fantastic fonts, templates and graphic resources for our customers. However, we always like to hear about new projects, and we might be willing to participate. Drop us an email and we’ll get back to you. 

I want to use one of your fonts for my website, what license should I buy?

In this case, you should buy a web font license, one of the options you find at checkout for each of our fonts. For this and all other useful info about font licenses please visit our dedicated page, Licenses page.

Can I design the logo of my company with one of your fonts?

Yes, you can but with some limitations. Please find more details on our Licenses page.


Here you will find the most common questions with our payment process and with the download of purchased products.

What payments methods do you accept?

Our payment process is managed with Stripe, and we accept both PayPal and Credit Card.

What if I need an invoice for my purchase?

No problem! Invoices are not automatically generated by our checkout system, so please contact us if you need one.

I've purchased one of your products, where can I find the files to download?

If you’re a registered member, all you have to do is log in to your dashboard and you’ll find the files in the download section. If you made the purchase as a guest, you should have received a download link for the product at the email address you provided.

Can I get a refund?

At Nomad Visuals Co., we understand that sometimes things don’t quite work out as planned. That’s why we offer a 14-day refund policy for any purchases that have not been downloaded. While refunds for digital products may not always be possible, we always do our best to ensure the satisfaction of our customers. In some exceptional cases, such as double orders or compatibility issues with your software, we may be able to make exceptions. Our goal is to provide excellent customer service and support, and we are here to help in any way we can. Drop us a message!

I have bought a product but the download doesn't work. What am I supposed to do?

Sorry for the inconvenience! This might be a problem on server side. Please get in contact with us and we will restore your download.

I bought a product without registering and now I am a member, I'm not sure how to access the files I purchased

It’s not a standard process, but no worries, we’re here to help! To ensure that all your purchases are accessible on your dashboard, please get in contact with us and we’ll make sure to enable your past downloads ASAP


Licensing is a complicated process, but we do our best to make it as easy as possible for you. To clarify any doubts, please visit the general license page

What is the difference between personal and commercial projects?

There is one fundamental difference. We consider a personal project any kind of project that does not imply remuneration, either direct or indirect. On the other hand, if you are seeking to be compensated for your design work, you are dealing with a commercial project. Work for non-profits or ONGs is also considered commercial work. Licensing is a complicated process, but we do our best to make it as easy as possible for you. To clarify any doubts, please visit the general license page

Are there limitations in what I can do with freebies?

Generally you can use our freebies with the maximum freedom, in both personal and commercial projects, but keep in mind there are some limitations. Have a look at the prohibited uses (they apply to all our products) in our License page. After that, feel free to explore and experiment with our high-quality free resources. To clarify any doubts, please visit the general license page

I am designing a website and I want to use one of your fonts. What license am I supposed to use?

In this case, you should use a Web Font license. This license allows you to use the font you purchased on 1 website, no matter how many page views or monthly traffic it gets. You can find further details on our dedicated font licensing page. Licensing is a complicated process, but we do our best to make it as easy as possible for you. To clarify any doubts, please visit the general license page