HELP & SUPPORT
Here are the questions we frequently receive from our customers.
Can’t find what you are looking for? Just drop me a message.
Usually we are very busy creating high-quality graphic design resources for our customers. However, don’t hesitate to get in contact with us and tell us about your project, we always like to hear from you, and we’re sure we can find a way to collaborate!
Our graphic design templates require some basic skills to edit, but they are compatible with popular tools like Photoshop, Canva, and Adobe XD (please check the description to ensure compatibility). We also provide quick tutorials
The compatibility of our products depends on the specific product you wish to work with. For example, some products like mockups are designed to work exclusively with Photoshop, but you can also use Photopea, a free online tool, as an alternative. However, we always strive to make our products compatible with CANVA and other free tools whenever possible.
No, you don’t. Our assets are compatible with older versions of the software.
Unfortunately we don’t provide this kind of service. However, we work hard for creating templates that are very easy to use, so that non professional designers can get their work done quickly and easily. If the project you are working on is a big one, and you need advice from us on how to implement our assets into your workflow or you need a tailored project, please get in contact with us.
Graphic Resources, Fonts, Textures, Elements Mockups. In this section, we list the most common questions we receive from our customers.
Social Media Templates
We do not include the actual files of the fonts you see in the presentation. However, we always include a link to those fonts (also designed by us) in a readme file. You will find that txt file in your product folder.
Yes!, we always make every effort to ensure that our products are compatible with Canva and other free tools wherever possible.
We hold a great appreciation for Canva and strive to make all our templates readily available for use with the platform.
The demo version of our fonts usually includes letters only, and can be used for personal projects. The premium version of our fonts, on the other hand, includes all letters, numbers and special characters. You can purchase it under one of our licenses, depending on the project you need the font for.
Our typeface download package includes both .otf and .ttf versions. Webfont license includes ttf, woff, eot and svg.
That depends on many variables. What kind of project you are planning to develop? How many people in your team will use the font? What medium or channel your project is designed for? Have a look at our Licenses page, we cover all of the possibilities!
Usually we don’t do client work, as we are super busy creating fantastic fonts, templates and graphic resources for our customers. However, we always like to hear about new projects, and we might be willing to participate. Drop us an email and we’ll get back to you.
In this case, you should buy a web font license, one of the options you find at checkout for each of our fonts. For this and all other useful info about font licenses please visit our dedicated page, Licenses page.
ORDERS & PAYMENTS
Here you will find the most common questions with our payment process and with the download of purchased products.
Our payment process is managed with Stripe, and we accept both PayPal and Credit Card.
If you’re a registered member, all you have to do is log in to your dashboard and you’ll find the files in the download section. If you made the purchase as a guest, you should have received a download link for the product at the email address you provided.
At Nomad Visuals Co., we understand that sometimes things don’t quite work out as planned. That’s why we offer a 14-day refund policy for any purchases that have not been downloaded. While refunds for digital products may not always be possible, we always do our best to ensure the satisfaction of our customers. In some exceptional cases, such as double orders or compatibility issues with your software, we may be able to make exceptions. Our goal is to provide excellent customer service and support, and we are here to help in any way we can. Drop us a message!
I bought a product without registering and now I am a member, I'm not sure how to access the files I purchased
It’s not a standard process, but no worries, we’re here to help! To ensure that all your purchases are accessible on your dashboard, please get in contact with us and we’ll make sure to enable your past downloads ASAP
Licensing is a complicated process, but we do our best to make it as easy as possible for you. To clarify any doubts, please visit the general license page
There is one fundamental difference. We consider a personal project any kind of project that does not imply remuneration, either direct or indirect. On the other hand, if you are seeking to be compensated for your design work, you are dealing with a commercial project. Work for non-profits or ONGs is also considered commercial work. Licensing is a complicated process, but we do our best to make it as easy as possible for you. To clarify any doubts, please visit the general license page
Generally you can use our freebies with the maximum freedom, in both personal and commercial projects, but keep in mind there are some limitations. Have a look at the prohibited uses (they apply to all our products) in our License page. After that, feel free to explore and experiment with our high-quality free resources. To clarify any doubts, please visit the general license pagehttps://nomadvisuals.co/licenses/
In this case, you should use a Web Font license. This license allows you to use the font you purchased on 1 website, no matter how many page views or monthly traffic it gets. You can find further details on our dedicated font licensing page. Licensing is a complicated process, but we do our best to make it as easy as possible for you. To clarify any doubts, please visit the general license page